Why trade in?
Trading in pays 50% of the shop price as store credit, compared with 45% if you take cash. Your credit sits in your wallet, works on everything in the shop, never expires, and you only pay the difference. How store credit works.
A worked example
You trade in 2 games we list at $20 each (Good condition)$40
Your store credit$18
You choose a game priced at$35
You pay the difference$17
If your credit is higher than what you pick, keep the rest for next time.
What makes a strong trade-in
Photos of the disc, the box outside and the box inside, plus the original box, the cover art and the manual, all help us make you a better offer. Tick what comes with each game in the calculator and add your photos when you send your request. Used games listed on our marketplace need the same three photos, so buyers always see the exact copy.
How trading in works
- 1
Use the calculator
List what you have and what you want. You see your balance straight away.
- 2
Send your request
Sign in to your free account (or create one) and send it. We review it and post an offer in your account, and nothing moves until you accept.
- 3
Hand over and we inspect
Bring your games to our hub for free, or have a courier pick them up ($5 fee, deducted from your credit or cash). We inspect them, and your credit is added to your wallet, ready to spend on the items you want. If an item is not acceptable you choose: a revised offer, send it back ($10 in cash on delivery) or a free recycle.
Frequently asked questions
How does the trade-in calculator work?
List the games you want to trade (platform, title, condition) and the products you want from our shop. You instantly see what each game is worth in store credit and in cash, the price of each item you want, and your balance: what you pay, or the credit you keep. To send the request you sign in to a free account.
How much credit do I get?
Store credit is 50% of the price we list the same game at in our shop, adjusted for condition: New 100%, Like New 100%, Good 90%, Fair 70% of that amount. Taking cash instead pays 45%, so store credit is worth more.
What can I use my credit on?
Any game, steelbook, console, controller or accessory that is in stock in our shop. Credit lives in your CyberGaming wallet, never expires, and 1 credit is worth $1 at checkout. If it does not cover the whole order, you pay the gap in cash on delivery in local areas, or first by OMT / Whish in remote areas.
Do I have to pay the difference?
Only if what you want costs more than your credit. The calculator shows "You pay" for that amount, in cash on delivery, OMT or Whish.
Is the calculator result final?
The result is an estimate based on the condition you select. We inspect your games in person, send you an offer and you accept it before anything is exchanged. Any change is agreed with you first.
What makes a strong trade-in?
Tick what comes with each game (original box, cover art, manual) and add photos of the disc, the box from outside and the box from inside when you send your request. Complete copies in a clean box are the easiest for us to resell, so they get the best offers. Location data is removed from your photos automatically.
Where do I hand my games over?
You have two options. Bring them to our hub yourself: free, in every area. Or have them picked up. In local areas (Beirut, Baabda, Dbayeh and Metn coast, Jounieh and Keserwan coast, Beirut south) our own courier comes to you and checks the games on the spot. Elsewhere, a third-party courier ships them to our hub and we inspect them on arrival. You choose when you send your request.
What does a courier pickup cost?
A $5 pickup fee, deducted from your payout: you never pay it separately, and the site shows what you will receive before you send your request. Bringing the games to our hub is free. If our courier declines an item on the spot in a local area, there is no return trip and no fee.
Is there a minimum if I live outside the local area?
Yes. A courier shipment from a remote area must be worth at least $25 (the estimate for the payout you choose). Add more games, or bring them to our hub yourself: there is no minimum for that.
What happens if you cannot accept a game after inspecting it?
You choose. Take a revised (lower) offer if we can make one, or get the game sent back and pay the $10 return fee (the pickup plus the return trip) in cash to the courier on delivery, or let us recycle it for free. Nothing is decided without you.
How long do you wait for my answer about a rejected game?
We hold it for 14 days. If we hear nothing within that time, we recycle it.
Can I trade in a game that is not in your catalogue?
Yes. Games we cannot price automatically are flagged, and our team prices them when they review your request.
